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		IT FAQ's
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		How do I contact the Help Desk? How can I get access to the network & e-mail? What is my network user name? What is the F:\ drive? What are the requirements/recommendations for passwords? How do I change the default location of "My Documents" to the F:\ drive? What does default printer mean & how do I set my default printer? What is my e-mail address? Is training for use of GroupWise available to employees? How do I set my GroupWise password? Can I set GroupWise to automatically respond to e-mails I receive? How do I use proxy to view a different GroupWise account? Can I access my e-mail from home? Where can I get more information on Groupwise? What is the shutdown service? Where can I find SASIxp help documentation? What is SPAM and why do I receive unwanted e-mails? What is the procedure for surplus technology equipment? How do I donate computers or other equipment to the school district? What are the minimum specs for district computers? What software is district approved? How can I get software reviewed for possible addition to the district approved software list? E-mail the Help Desk if you have any questions
		How do I contact the Help Desk?
		All requests for Information Technology (IT) department assistance should be submitted to the Help Desk via phone or e-mail. You may reach the Help Desk at 765-5100, extension 5580 or by e-mail at helpdesk@hemetusd.k12.ca.us (Help Desk or Desk, Help in the Novell GroupWise address book). When calling or e-mailing into the Help Desk, please provide the following information: Name Work Location (including room/department) Number where you can be reached Type of equipment (computer, printer, scanner, etc.) Name of software application, if applicable (GroupWise, STAR, Follett, Word, etc.) Detailed description of issue, including on screen error messages Your request will be entered into the Technology work order system, prioritized and addressed by IT staff. You should receive a response to your request within 24 hours. TOP
		How can I get access to the network & e-mail?
		You must be a full or part time employee of the Hemet Unified School District. Speak to your school site office manager or department secretary to request an account for you. Once you have an account, you may sign into the appropriate computer at your school site with a network connection to gain access to HUSD's network, your e-mail account and the internet. TOP
		What is my network user name?
		Typically, your user name will be the first letter of your first name and the first 7 characters of their last name (Bill Applesmith = bapplesm). If your name is William Applesmith but your account was requested to be created as Bill Applesmith your user name is bapplesm; however if it was created as William Applesmith, your user name is wapplesm. Also, there it is possible someone else may have your name. For example, several users might guess their user name is Jdoe but since there are several, after the first a number is added, i.e. Jdoe, Jdoe1, Jdoe2. Please contact the Help Desk if you are not certain. TOP
		What are the password requirements/recommendations?
		Passwords should follow the following rules: Must be a minimum of 5 characters The safest password contains a combination of letters and numbers. Do not use commonly known names for passwords, i.e., your spouse, child(ren) or pet(s), etc. DO NOT share your password with anyone. Change your password frequently. Novell passwords expire approximately every 180 days (not the Groupwise password). When you receive the message your password has expired, you must change it. You have 5 attempts to change your passwords. If you do not change it, your account will be locked. To have your account unlocked, you must contact the Help Desk at 765-5100, ext. 5580. TOP
		What is the F:\ drive?
		The F:\ drive is a network drive assigned to each network user. This is dedicated space on the server at your work site location. When you log onto the network you will have access to the F:\ drive. Only you have access to your F:\ drive. For example, when John Doe logs in he will have access to his F:\drive, jdoe on school server. When Jane Smith logs in, she will have access to her F:\ drive, jsmith on school server. Servers are backed-up so files are protected. If anything happens to your desktop or laptop computers, as long as your files are saved on the F:\ drive, IT can restore your files. TOP
		How do I change the default location of "My Documents" to the F:\ drive?
		All network users should be saving all work files to the F:\ drive. You may change the default location of the "My Documents" folder to the F:\ drive. Please note: You must be logged into the network as yourself (not Student, Teacher, Sub, etc.). Changing the Default Location of "My Documents" (instructions) If you do this, you may still use the "My Documents" folder on your desktop because it will save to the F:\ drive. If you have any questions about changing the default location, please contact the Help Desk at 765-5100, ext. 5580. TOP
		What does default printer mean and how do I change my default printer?
		Default Printer – The printer all programs will send print jobs to by default when you click on the Print button or choose File, Print from the menu. The printer selected as your default printer will have an icon that looks like the image to the right. Follow the steps below to change your default printer: Go to the Start Menu, then Settings, then Printers and Faxes Find the printer you would like to be your Default Printer. Right Click on the icon and select "Set as Default Printer." All Done! Next time you print a document, it will go to that printer. TOP
		What is my e-mail address?
		All HUSD e-mails address have the same domain - @hemetusd.k12.ca.us Your individual e-mail address is your network user name followed by the domain name @hemetusd.k12.ca.us Example: User Name: japplesm (John Applesmith) E-mail Address: japplesm@hemetusd.k12.ca.us TOP
		Is training for use of GroupWise available to employees?
		Yes! Training is available to HUSD employees. Please check with the Professional Development department for the next available training session. This course starts with the basics, introducing you to the GroupWise window and functions like sending mail, appointments, tasks and reminder notes. After covering the basics, you'll learn about ways you can use GroupWise to help organize your work day. We'll review customizing your interface, manipulating the views, searching for keywords in e-mail (including words in attachments), setting categories and color coding e-mails, appointments, etc., setting rules, using a routing slip, inserting standard text blocks and much more. Be sure to bring your questions to the class and we'll go over them. Below is the manual for your review. The class is hands on so it's a good experience, even if you've seen the manual. GroupWise Training Manual TOP
		How do I set my GroupWise password?
		While logged into the network as yourself, from your school site or district office desktop, open GroupWise. On the menu, point to Tools > Options. From the Option box, double click on the Safe icon labeled Security. In the Security Options box, the first tab is labeled Password. If you do not have password set, the cursor will be in the New Password box. Type the password you would like to use. Push the Tab key on your keyboard, retype your password in the Confirm New Password box. Click the OK button. Your password is now set and you may begin using GroupWise Online access. Set GroupWise Password Instructions TOP
		Can I set GroupWise to automatically respond to e-mails I receive?
		Yes. You can create a rule to automatically respond to e-mails you received. A good use for this is to send an automatic response to those sending you e-mails when you are out on leave. You can customize the message to your preference. Setting up an Automatic Response (Setting a Rule) TOP
		How do I use proxy to view a different GroupWise account?
		Once you have been granted permission to proxy to another user, in GroupWise, you may proxy to their account to access their e-mail, calendar, etc. To do this, download and follow the instructions in the pdf listed below. Groupwise Proxy: Proxy to Another User Do you need to grant proxy access to another user? Download the Groupwise Proxy: Granting Access instructions to assign the permission you would like another user to have. Groupwise Proxy: Granting Access TOP
		Can I access my e-mail from home?
		Yes. Any employee with a GroupWise mail account password set may access their e-mail from home via the internet. If your password is not set, please see "How do I set my GroupWise password?" above. Logging onto GroupWise Web Access (instructions) Use the following address to log in: http://mail.hemetusd.k12.ca.us/ TOP
		What is the shutdown service?
		In an effort to control spiraling electrical costs, the Technology Dept. added a new service to run on most school site computers. The service is designed to shut down & power off computers left on after 10:00 PM. For those working after 10:00 PM, you will receive a prompt to shut down, you may choose to shut down or delay shut down for one hour. If you elect to delay shut down, the prompt will appear again each hour until the computer is shut down. When the prompt appears on your screen you have 15 minutes to respond. If there is no response, the computer will automatically shut down and power off. Please be aware, if this service shuts down and powers off your computer, it will not save any documents you have not saved. To prevent loss of unsaved work, please save your work before you leave your computer for the night. This service does not affect laptop computers or any computers located at the District Office, Nutrition Center or any school site computers that must remain on overnight including auto dialers, food service computers, servers and camera systems. Please Note: The shut down service begins at 10:00 PM; You have 15 minutes to respond to delay shutdown; If you bypass the shut down, a prompt will reappear each hour or until the computer is shut down; This is not a substitute for responsible power management. Please turn off all electronic equipment when you leave including all TV, computers, air conditioners, coffee mug warmers, and other electronic devices. TOP
		Where can I find SASIxp help documentation?
		Use the link below to access NCS documents for assistance with SASIxp. SASIxp Help Documents SASIxp Help: 951-765-5100, ext 5585 sasi@hemetusd.k12.ca.us TOP
		What is SPAM and why do I receive unwanted e-mails?
		Americans received an average 440 spam messages in 2000, 571 in 2001 and can expect 1,479 by 2006, according to Jupiter Media Matrix, a New York research firm. SPAM is unsolicited "junk" e-mail sent to large numbers of people to promote products or services. HUSD is working to keep the amount of junk mail entering our system down to a minimum. One way to fight junk mail at your desk it to use the Junk Mail Handling option in GroupWise. Whenever you receive a junk mail message, do not open it, right click on the item and select Junk > Junk Sender... or Block Sender... This will add the e-mail address to the Junk or Block list and prevent you from receiving e-mail from the address in the future. TOP
		What is the procedure for surplus technology equipment?
		Surplus property disposal of all school district materials and equipment is managed by the Purchasing Department. For technology related equipment such as computers, monitors and printers, please fill out the surplus property disposal/transfer form, be sure to include the make, model and short description of each item and note if the item is in working order. E-mail the completed form to Technology for review. A computer technician will determine which items, if any, are eligible for redistribution and mark them as Transferred to Technology in the Status column and e-mail the form back to you. Contact the Purchasing department to schedule a time to drop off the surplus items at the Nutrition Center warehouse. Items marked Transfer to Technology need to be delivered to Technology. TOP
		How do I donate computers or other equipment to the school district?
		The district is happy to accept donations. Please review the minimum acceptable requirements for computer donations. Minimum acceptable requirements for computer donations (pdf) All donations must be approved by the Governing Board. Please contact Connie Listoe in the Business Services Office. The donation form is available on the Business Services forms page. Letters of appreciation will be sent to the donors by the Superintendent's Office after Board approval. TOP
		What are the minimum specs for district computers?
		The district purchases all computers from Dell Computer Corporation. The Technology department has determined the current minimum set-up according to system requirements. Please review Hardware Standards document. Hardware Standards (pdf) TOP
		What software is district approved?
		Approved district educational software is determined by the Area Administrators and Information Technology. First the Area Administrators evaluate the educational value of the software, then IT will determine if the software is properly suited for use on the district network. Approved software includes, but is not limited to the software on the Approved Software List. Download District Approved Software List TOP
		How can I get software reviewed for possible addition to the district approved software list?
		If the software you want to use is not on the District Approved Software List, it must go through a review by Education Services and Information Technology before it may be purchased for use on district computers and/or network. Also, any and all required hardware for the software must be pre-approved prior to purchase and district use. To request software review, complete the Education Software Review Request and submit to your school principal. Education Software Review Request TOP


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